At Morakniv Knives Sale, we deliver precision-cut blades to outdoor enthusiasts, survivalists, and craftsmen worldwide with the same reliability you demand in the field. Below you’ll find our straightforward shipping and returns procedures – sharpened to military efficiency.

Shipping Information

Order Processing

Our bladesmiths prepare your order with care within 1-2 business days of receiving payment. You’ll receive tracking information via email once your package ships.

Shipping Options

Standard Shipping (Recommended for Tactical Gear)

  • Carrier: DHL or FedEx
  • Cost: £12.95
  • Delivery Time: 10-15 business days after dispatch
  • Includes full tracking and signature confirmation

Free Shipping (For Bushcraft Essentials)

  • Carrier: EMS
  • Minimum Order: £50
  • Delivery Time: 15-25 business days after dispatch
  • Basic tracking included

Note: We cannot ship to certain Asian countries and remote regions due to customs restrictions. Contact us before ordering if unsure about your location.

International Orders

For our global customers outside the UK:

  • All customs fees and import taxes are the responsibility of the recipient
  • We legally declare all knife shipments as “cutlery tools” with accurate values
  • Some countries may restrict certain blade types – check local laws before ordering tactical or survival knives

Returns & Exchanges

We stand behind our blades with a no-nonsense return policy worthy of special forces operators. If your purchase doesn’t meet expectations, follow these field-tested procedures.

Eligibility

  • Return Window: 15 days from delivery date
  • Condition: Unused with original packaging and all accessories
  • Proof: Original receipt or order number required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used straight razors or safety razors (including all shaving accessories)
  • Customized or engraved blades
  • Opened razor blade refills
  • Items missing original packaging

Step-by-Step Return Process

1. Initiate Your Return

Email our York-based team at [email protected] with:

  • Order number
  • Product name (e.g., “Bushcraft Companion Knife”)
  • Reason for return
  • Whether you prefer refund or exchange

2. Receive Authorization

Our team will respond within 48 hours with:

  • Return authorization number
  • Shipping instructions
  • Special handling requirements for tactical or sharpened blades

3. Package Securely

Repackage items with original materials, ensuring:

  • All knife sheaths/covers are properly secured
  • Multi-tools are locked in closed position
  • Include all original paperwork

4. Ship Your Return

Send to our York workshop:

Morakniv Knives Sale Returns
79 Townend St
York, GB YO3J 3XY

We recommend using tracked shipping for valuable blades.

Return Request Template

Copy and paste this template into your email:

Subject: Return Request – Order #[Your Order Number]

Dear Morakniv Team,

I would like to initiate a return for my recent purchase:

Order Number: [Insert]
Product Name: [e.g., “Military Tactical Knife”]
Reason for Return: [Select: Defective/Damaged/Not as Described/Changed Mind]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Processing

  • Inspection: Typically completed within 3 business days of receipt
  • Timing: Refunds process within 5 business days after approval
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable unless return is due to our error

Exchange Process

  • Follow standard return procedure
  • Specify desired replacement item
  • We’ll ship new item once return is received
  • Price differences handled via email confirmation

Damaged or Defective Items

If your survival knife or other product arrives damaged:

  • Photograph packaging and product immediately
  • Email images to [email protected] within 48 hours
  • We’ll arrange expedited replacement

International Returns

Customers outside the UK:

  • Return shipping at your expense
  • Mark package as “Returned Goods” to avoid customs fees
  • Refund excludes original shipping costs

Questions?

Contact our bladesmiths-turned-customer-service team at [email protected] – we sharpen our response times as diligently as our edges.