At Morakniv Knives Sale, we stand behind our blades with the same confidence we expect from our customers in the field. Should your purchase not meet expectations, our straightforward returns process ensures resolution with military precision.

Our Return Commitment

We accept returns of most items within 15 days of delivery, provided they are in original condition with all packaging. Exceptions apply to certain products (see section below).

Step-by-Step Return Process

1. Initiate Your Return

Email our York-based team at [email protected] with:

  • Order number
  • Product name (e.g., “Bushcraft Companion Knife”)
  • Reason for return
  • Whether you prefer refund or exchange

2. Receive Authorization

Our team will respond within 48 hours with:

  • Return authorization number
  • Shipping instructions
  • Any special handling requirements for tactical or sharpened blades

3. Package Securely

Repackage items with original materials, ensuring:

  • All knife sheaths/covers are properly secured
  • Multi-tools are locked in closed position
  • Include all original paperwork

4. Ship Your Return

Send to our York workshop:

Morakniv Knives Sale Returns
79 Townend St
York, GB YO3J 3XY

We recommend using tracked shipping for valuable blades.

Return Request Template

Copy and paste this template into your email:

Subject: Return Request – Order #[Your Order Number] Dear Morakniv Team, I would like to initiate a return for my recent purchase: Order Number: [Insert] Product Name: [e.g., “Military Tactical Knife”] Reason for Return: [Select: Defective/Damaged/Not as Described/Changed Mind] Preferred Resolution: [Refund/Exchange for [Product Name]] Please advise next steps. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refund Processing

Once received and inspected (typically within 3 business days):

  • Timing: Refunds process within 5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable unless return is due to our error

Exchange Process

For exchanges:

  1. Follow standard return procedure
  2. Specify desired replacement item
  3. We’ll ship new item once return is received
  4. Price differences handled via email confirmation

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used straight razors or safety razors (shaving accessories)
  • Customized or engraved blades
  • Opened razor blade refills
  • Items missing original packaging

Damaged or Defective Items

If your survival knife or other product arrives damaged:

  1. Photograph packaging and product
  2. Email images to [email protected] within 48 hours
  3. We’ll arrange expedited replacement

International Returns

Customers outside the UK:

  • Return shipping at your expense
  • Mark package as “Returned Goods” to avoid customs fees
  • Refund excludes original shipping costs

Questions? Contact our bladesmiths-turned-customer-service team at [email protected] – we sharpen our response times as diligently as our edges.